Day to Day:

- Open trouble tickets for network customers reporting communications or equipment difficulties.
- Be intimately familiar with alternate procedures and processes for restoring communications during primary path outages.
- Follow published standard operating procedures for opening, escalating and closing trouble calls using management information databases, and logical troubleshooting techniques.
- Provide remote trouble shooting of shipboard/land fixed/land mobile/stabilized and deployed VSAT systems & terrestrial circuits.
- Test, locate and coordinate the repair of basic communications problems by interpreting trouble calls, and analyzing circuit and/or network diagrams using published troubleshooting procedures.
- Duties may require reconfiguration of electronic equipment, software, hardware and wiring of individual circuits.
- Coordinate and record new circuit activation including but not limited to operational parameters, testing, documention and implementation.
- Coordinate satellite channel assignment cutovers between earth stations, service technicians and the customer.
- Produce daily status reports .

** Rotating shifts: trained on the day shift and will rotate infrequently